Privacy Policy
GMSity, LLC is a home-based embroidery business operating through https://gmsembroiderydesigns.com. You may contact us at info@gmsityembroidery.com or (312) 834-7083.
GMSity LLC does not allow public comments on this website. As such, we do not collect or store comment-related data such as IP addresses, Gravatar hashes, or comment metadata.
When you leave a product review, we associate it with your verified purchase. This helps ensure authenticity. No additional data is collected beyond what was provided during the checkout process.
We do not allow public media uploads. If media is added (e.g., file uploads for custom work), please ensure location data (EXIF GPS) is removed from image files.
Our website may use cookies to remember your cart contents, help you log in more easily, improve user experience, and support analytics and page performance. These cookies are small text files stored on your device to help identify return visitors, track page views, and improve navigation. You can manage or disable cookies in your browser settings.
GMSity Embroidery is the sole owner of the information collected on this website. We only have access to and collect information you voluntarily provide via email, order forms, or direct contact. This includes your name, email address, shipping address, and purchase details.
We use this data to fulfill orders, respond to inquiries, contact you about your purchase, and send promotional emails unless you opt out. We will not sell or rent your information to anyone. We do not share your data with third parties outside of those needed to process your order (e.g., shipping providers or payment processors).
We only share your data with trusted third parties as necessary to complete transactions, such as shipping providers or payment processors. We do not share or sell your data for marketing.
Some pages may include embedded videos, forms, or social media posts. These may behave as if you visited the source website, and may collect usage data.
We retain purchase records indefinitely for accounting, support, and customer service purposes. You may request to view or delete your data at any time.
You may opt out of any future contacts from GMSity Embroidery at any time. You can contact GMSity Embroidery via email at gms@gmsembroiderydesigns.com or call me at (312) 834-7083.
Data may be processed through secure tools such as shipping plugins or anti-spam filters. We do not knowingly transfer your data outside the U.S.
We do not share mobile or text message data with affiliates or third parties. Opt-in and consent information will never be sold or transferred.
All designs are copyright © GMSity, LLC. Commercial use is permitted for embroidered goods only. Mass marketing use requires prior written consent.
All embroidered items are final sale.
If you purchase an item and it has not been embroidered, you must contact us within 48 hours of receiving the goods to initiate a return. Contact us after 48 hours for a product replacement, and it will not be honored. Receipt of goods is defined from the time and date of delivery by mail services as verified by a delivery confirmation.
The customer must return the original item. Return shipping from the customer must include delivery confirmation.
The customer is responsible for return shipping costs. Delivery confirmation on return shipping must be purchased by the customer and provided to GMSity Embroidery. Failure to purchase and provide delivery confirmation may result in forfeiture of the right to receive a replacement or refund if the item(s) are lost in transit back to our facility. Upon receipt of returned goods, I will inspect the item, investigate any damage, and initiate the replacement process. A return claim is denied if my investigation finds that the damage was incurred due to misuse, normal wear and tear, or any other defect not originating from craftsmanship. Items will be replaced per the original specifications of the original order. No modifications or adjustments are allowed.
GMSity Embroidery will cover the reshipping of the replacement from our facility to the customer’s location at the lowest available cost that includes delivery confirmation. No express, priority, or expedited shipping unless customers agree to pay shipping charges upfront. Replacement item(s) will be made with the original or similar material in quality, colors, threads, and craftsmanship as the initially purchased item(s).
You may use images from our website for storefront promotion only with credit to www.gmsembroiderydesigns.com. You may not resell or modify our designs without written permission. Hotlinking (using our images directly from our server) is prohibited.
If you submit a contact form through our website, we collect your name, email address, and message content strictly for customer service purposes. This data is not used for marketing and is not stored longer than necessary to respond to your inquiry.
We may use basic analytics tools such as Microsoft Clarity and Google Analytics to understand how visitors use our website. These tools may collect anonymized information such as browser type, device, and time spent on pages.
You can opt out of Google Analytics tracking by installing Google’s optional opt-out browser add-on, available here. This tool is managed and provided by Google. GMSity, LLC does not install or provide this browser extension — it is your responsibility to install it on your own browser if desired.
We take precautions to protect your information. Our website uses SSL encryption to secure data transmission. We use reputable plugins and hosting providers with strong security practices, and administrative access is limited to authorized personnel only. Payment details are processed through secure third-party providers — we do not store payment card information.
In the event of a data breach, we will promptly notify affected users via email and investigate the source. We maintain manual logs and plugin-level alerts to detect suspicious activity. Access credentials are reviewed regularly, and inactive user accounts may be removed as a precaution.
We do not receive user data from third parties such as advertisers or partners.
We also do not engage in automated decision-making or user profiling. All product orders and account decisions are manually reviewed and processed by GMSity, LLC.